We realize that purchasing a membership requires trust on your part. We value your trust very highly, and pledge to you, our customer, that we will work to protect the security and privacy of any personal information you provide to us. This includes your name, address, phone number, email address, and credit-card information, in addition to any other personal information that can be linked to you, personally.
We believe that you have a right to know, before purchasing a membership at one of our websites, exactly what information we might collect from you, why we collect it and how we use it.
Excelente Media LLC is the owner and operator of this website and does not and will not sell or rent your personal information to anyone. You have the right to control your personal information as you see fit. We collect only the personal information you allow us to collect, and then it is used only to help us serve you better.
What Are Cookies
You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies.
The Cookies We Set
Account related cookies
Login related cookies
Email newsletters related cookies
This site offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users.
Site preferences cookies
In order to provide you with a great experience on this site we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences.
Third Party Cookies
This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.
For more information on Google Analytics cookies, see the official Google Analytics page.
As we sell products it's important for us to understand statistics about how many of the visitors to our site actually make a purchase and as such this is the kind of data that these cookies will track. This is important to you as it means that we can accurately make business predictions that allow us to monitor our advertising and product costs to ensure the best possible price.
Several partners advertise on our behalf and affiliate tracking cookies simply allow us to see if our customers have come to the site through one of our partner sites so that we can credit them appropriately and where applicable allow our affiliate partners to provide any bonus that they may provide you for making a purchase.
Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren't sure whether you need or not it's usually safer to leave cookies enabled in case it does interact with one of the features you use on our site.
However if you are still looking for more information then you can contact us through one of our preferred contact methods:
- Email: Support Email
1. Personal information collected
We collect personal information that you choose to provide voluntarily when using the Excelente Media LLC Websites. This information includes your email address and a password when you register to create your membership account. We may also ask for personal information when you contact our Help Desk. This will allow us to protect your confidentiality by verifying your identity.
When you make a purchase using a credit card, we collect your name and your billing address for the card. We do not see or collect the card type or expiration date, and only see the last 4 digits of the card number. We collect this information in order to verify your billing address. This includes your email address and the name, address, and telephone number of the intended recipient(s).
2. Use of your personal information
Information we collect on Excelente Media LLC Websites may be used to enhance your shopping experience in the following ways:
- Register you as a member of Excelente Media LLC
- Bill your credit card for your purchases
- Respond to your customer service inquiries or requests
- Communicate special bi-monthly newsletter
3. When and with whom we share your personal information
We never sell or rent your personal information to any third parties under any circumstances. We will share personal customer information only with our agents, representatives and trusted service providers and contractors for the limited purposes of fulfilling customer orders; offering certain products and services in connection with our Websites; communicating to customers; providing customer service; enhancing and improving the customer shopping experience; Aside from the purposes described above, we will never share your personal information with any other third parties unless we have your express permission or under special circumstances, such as when we believe in good faith that the disclosure is required by law.
4. How you can control the use of your personal information
Do not share your your account password with anyone. Other than on our Websites, Excelente Media LLC will never ask you for your password.
5. How you can decide what marketing communication you receive from us
Excelente Media LLC may periodically send you email messages describing new items, featured merchandise and special promotions. We may also need to send operational emails to inform you of any changes to our site that might affect your personal information.
6. How we protect the security of your personal information
The security of your personal information is very important to us. In our efforts to protect your online transactions, we use a technology called Secure Sockets Layer (SSL). If your browser is capable of SSL (and most are), your personal information will be automatically encrypted, or encoded, before it is sent over the Internet.
Ultimately, your personal information is protected by the password you created when you registered for an account (or another password you chose after changing a previous password). Please keep this password confidential. The confidentiality of your password is your responsibility to protect. You may change it anytime by going to "Modify Profile". Log in with your username and password, then click "Change Password" and enter a new password.
7. Users From Outside Of The United States
Canadian and European Union (EU) Privacy Law
- -We have the following legal bases under Canadian and EU Privacy law for processing your personal data for the purposes described under Purposes for Which We Use Your Personal Information section:
- -We process Personal Data for the purposes of providing the services, customer management, certain customization of content (e.g., based on your selected preferences, favorites and ratings), and functionality and security because the processing is necessary for the performance of a contract, specifically it is necessary to provide the services or products you have requested, or to provide our Website and services in a manner consistent with our terms and conditions and any other contract that you have with us.
- -We process Personal Data, including identifiers, for the purpose of verifying your identity because such processing is necessary for us to comply with a legal or regulatory obligation.
- -We process biometric information based upon your consent to do so.
- -We process Personal Data for the purposes of customization of advertising, marketing, and analytics for our legitimate interests.
- -We process Personal Data for functionality and security because it is necessary for our legitimate interests, and in certain cases because the processing is necessary for us to comply with a legal or regulatory obligation.
- -We process personal information in specific circumstances where you have provided your consent to such processing.
8. Your Rights Related to Your Personal Information
Generally, in some regions like Canada, European Economic Area (“EEA”), and the United Kingdom, you have certain rights regarding the Personal Information we collect, use, or disclose and that is related to you, including the right:
to receive information on the Personal Information we hold about you and how such Personal Information is used (right to access);
to correct inaccurate Personal Information concerning you (right to data rectification);
to delete/erase your Personal Information (right to deletion, “right to be forgotten”);
to receive the Personal Information provided by you in a structured, commonly used, and machine-readable format and to transmit the Personal Information to another data controller (right to data portability)
to object to the use of your Personal Information where such use is based on our legitimate interests or on public interests (right to object);
in some cases, to restrict our use of your Personal Information (right to restriction of processing); and
to withdraw your consent at any time where our processing is based on consent (right to withdrawal of consent).
You may exercise your right to access and deletion using the buttons at the bottom of this page. Additionally, you may, at any time, send us an e-mail at email@example.com to exercise your above rights in accordance with the applicable legal requirements and limitations. If you are located in the European Economic Area or the UK, you have a right to lodge a complaint with your local data protection authority.
Please note that unless you have created an account with us, we may not have sufficient information to identify you and therefore may not be in a position to respond to your request. Additionally, in some cases in order to adequately verify your identity or your authorization to make the request, we may require you to provide additional information.
Note that some requests to delete certain Personal Information will require the deletion of your user account as the provision of user accounts are inextricably linked to the use of certain Personal Information (e.g., your e-mail address).
The California Consumer Privacy Act (“CCPA”) provides you certain rights in relation to your Personal Information:
Right to Know: You have the right to request that we disclose certain information about our collection of your Personal Information over the past 12 months, including the specific pieces of information we collected.
Right to Request Deletion: You have the right to request that we delete any of your Personal Information we collected from you and retained, subject to certain exceptions set forth in the CCPA.
Right to Non-Discrimination for the Exercise of Your Rights: We will not discriminate against you because you have exercised any of your rights under the CCPA.
To exercise the rights described above, please use the buttons at the bottom of this page or email us at firstname.lastname@example.org with the email subject line “CCPA Request.” In either case you will need to provide the following information to verify your identity and enable us to locate your information in our systems: your username and email address that you used to create an account with us, as well as any other information which we may reasonably request in order for us to verify your identity. We may require you verify that you have access to your account and/or email account that you used to register with us.
10. How to contact Excelente Media LLC
Thank you for your support of our policies.
11. Effective Date: